Terms of sale

WeYes Bespoke Jewels [Registered address — set this in Admin → Settings].

Prices are in Indian Rupees. GST is charged at the rate applying to each component — the metal, the making and any services are taxed differently, and your invoice shows each separately rather than as one blended figure.

A gold rate quoted to you is held once you pay your advance. Until then it moves with the market.

An order is accepted when we confirm it, not when you place it. If a piece has already been sold we will tell you and refund you in full. Each hallmarked piece is reserved to your order by its HUID, so the piece you are shown is the piece you receive.

A commission runs in stages: you brief us, we take a refundable design fee to put a designer on it, you approve a design, we quote, you approve the quote, you pay an advance, and we make it.

You can request changes at the design stage at no extra charge. Once you have approved the quote and we have started crafting, the commission cannot be cancelled, because the piece is made for you alone.

The final invoice is calculated on the weighed weight of the finished piece at the locked rate, so it may differ slightly from the estimate.

A design we create for you remains ours until the commission is paid in full, at which point the design of your piece is yours and we will not make the same piece for anyone else. Previews shared before approval are for your decision only and are not licensed for manufacture elsewhere. Anything you supply to us — a sketch, a photograph, an heirloom — stays yours.

Payments are handled by our payment gateway. Card details never reach us. An advance is a receipt, not a sale — your tax invoice is raised when the piece is handed over.

Set out in full on the returns and warranty page, which forms part of these terms.

These terms are governed by the laws of India, and the courts of Karnataka have jurisdiction. Nothing here limits your rights under the Consumer Protection Act 2019.