Returns, refunds & warranty

You may return a piece from the collection within 7 days of delivery, unworn, with its hallmark tag and certificate intact. We refund to the original payment method and raise a credit note against your tax invoice.

A resized or personalised piece cannot be returned, because it can no longer be sold to anyone else.

A commission is made to your design and cannot be returned once it has been crafted. This is why we ask you to approve the design, and then the quote, before any metal is cut — and why you can request changes at the design stage at no charge.

If a finished piece does not match the design you approved, that is our error and we will put it right or refund you in full.

A refundable design fee secures a designer for your commission. It is returned in full if you are not satisfied with the design we present, and adjusted against your final invoice if you proceed.

To claim it back, contact us and say so — we will not ask you to justify it. The refund goes to the original payment method with a credit note.

Every gold piece we sell is BIS hallmarked, and the HUID of the exact piece you bought is recorded on your order and your invoice. If an independent assay ever shows the purity is lower than the hallmark states, we refund you in full and cover the cost of the assay.

A hand-made piece rarely weighs exactly what was estimated. Your final invoice is calculated on the weighed weight at the gold rate locked when you paid your advance — so the rate cannot move against you, but the weight may vary slightly either way.

Refunds go back to the method you paid with. We raise a credit note against the original tax invoice, as GST law requires, and send you a copy.